We love to hear from our customers and clients whether you are asking us when a product is due back in stock, when our next market is or our current wholesale lead times.
Do leave a voicemail if we don't immediately answer as we will always get back to you.
You may be able to find the answer in our FAQ's below but if you still need our help you can also use the contact form below:
FAQ's
Candle Care
See our handy candle care guide here
What kind of wax do you use?
Our wax melts are a creamy blend of rapeseed & coconut wax and our candles are made from sustainable soy wax. We prefer a plant based waxes which give a beautiful creamy texture and fantastic scent throw.
Why do you use wooden wicks and where are they sourced from?
We have always loved the soothing atmospheric crackle of a wooden wick, but were thrilled to learn how amazing they are whilst on our candle journey. They are never pre-dipped in paraffin, they burn slower and produce less soot than traditional cotton wicks. They are more sustainable as some alternatives, as they are made from native, sappy fruit trees and sourced from Forest Stewardship Council (FSC)-certified mills.
Are your fragrance oils cruelty & paraben free?
All of our products are cruelty free which means they are never tested on animals. All of our fragrances are vegan friendly, and paraben free.
Our reed diffusers are not vegan friendly but are never tested on animals.
Can you notify me when an item is back in stock?
We have a handy little email notification system which will automatically send you an email when an items stock is replenished. Simply head to the product which is out of stock and you should find a box near the 'add to cart' button where you can submit your email address. Do let us know if you need any help with this feature.
Order processing and shipping?
We send all deliveries 1st class Royal Mail or 24h Tracked where possible. We aim to send all orders within 3-5 working days of order placement.
Royal Mail usually collect on Mondays and Fridays.
My candle is finished. Now what?
Once you have finished your candle and it is fully cool you can remove the all labels. Next, stand your candle in a pan of simmering water. Taking care not to burn yourself. Once the residual wax has melted, pour in some water and allow the wax the float to the top, once cooled you should be able to pop it out and use it as a wax melt. Wipe the glass jar with a dry cloth to remove any remaining wax and gently pull the metal wick sustainer from the bottom, this can be recycled and the biodegradable sticky tab can go into your bin.Once the jar is clean, you can repurpose it as a storage jar with your wooden lid.
Can I use your products if I have pets?
Our fragrances have been created in line with IFRA standards, which are there to ensure the safe use of fragrances ingredients, however; IFRA’s standards are aimed at humans, and they do not produce standards regarding the safety of suitability of fragrance ingredients in relation to pets. All of our products include allergen information which can help you make an informed decision on whether you choose to use fragranced products in your home.
We recommend contacting a veterinarian with any concerns or for advice.
Is The Aromatary sustainable?
We source the majority of our materials from the UK, utilising small and independent businesses. To cut down on CO2, costs and waste products, we make almost all of our business stationary ourselves, including product labels and promotional material.Our packaging consists of recycled and recyclable materials; our packing peanuts are corn based and dissolve in water. The plastic we do use is either reclaimed ocean plastic or at minimum 30% recycled plastic, all manufactured in the UK and can be recycled again when finished. We are always looking to do more so please let us know if we could be doing better.